National Anti-AmEx Campaign Begins Tomorrow in Las Vegas

The “” campaign, calling attention to the current U.S. vs. AmEx trial and AmEx’s mistreatment of cardholder Paul Walton and his WW II veteran father, will begin in Las Vegas with a rally and news conference on Friday, August 15, at 2:30 pm at the scene of the crime by convicted felon Brent Lovett (see letter below) at his former headquarters of Bay Resorts, at 3330 South Tenaya Way, Las Vegas, 89117.  


Walton, 58, and his father Sidney Walton, 95, will continue from there to the scene of an additional crime, at Acoustical Material Service, 4424 Polaris Ave, Las Vegas, NV 89103. Another rally and news conference will start there at 3:15 pm.


The last stop in Las Vegas will be at yet another crime scene: the Bellagio, at 4pm.  This stop, however, will be a thank-you to the hotel which recognized its error and refunded AmEx. Unfortunately AmEx kept the money, never crediting Paul Walton’s account.


After Las Vegas, the “” campaign will continue to San Francisco on Monday, Aug. 18, and from there will hit major cities and towns across the country, terminating at the trial of United States vs. AmEx in New York City.


Below is the last of over 25 unanswered letters sent to Chairman Chenault.  Walton and his father are currently in their hometown of San Diego, creating banners, t-shirts, and bumper stickers for the trip.

Kenneth Chenault
American Express
200 Vesey St.
New York, NY  10281


Dear Mr. Chenault,


The purpose of this letter is simple – just give me back my miles.


I take care of my father, Sidney Walton, a 95-year-old WW II veteran. These hard-earned miles I saved were to be used for our travels together in my dad’s final days of retirement. 


The issue involves a con artist, Brent Lovett, who used not my actual credit card, but simply my card number, to charge thousands of dollars without my permission (how was that even possible?), and is now serving over ten years in prison for bank fraud.  If this isn’t covered by your fraud protection guarantee, then I can’t imagine anything is.


As you know, for years I have tried everything to get my miles back, from writing letters (see to picketing and handing out leaflets at your New York City headquarters, and even writing your personal friend, President Obama - all to no avail.

I will never give up. 


Now that the U.S. is finally suing you, AmEx, for anti-trust violations in U.S. District Court in New York, and having read USA Today columnist Christopher Elliot’s article, “Are Travelers Giving Up On Loyalty Programs?,” I am suddenly emboldened to embark on the craziest venture I could ever imagine:  Dad and I will be driving across the country to make people aware of our plight, with banners and flyers declaring “AmEx Hit Us Hard… Is It Time To Cut Your Card?”   

It’s time to make a Stand.

It’s time to make a Change.

It’s time to cut the Card.

 We plan to start the campaign next Tuesday in Las Vegas, where Brent Lovett committed his crimes and was convicted. From there we will visit many cities and towns across the country, alerting the news media as we go of this travesty of justice.  Our goal will be to arrive at the steps of the courtroom in New York City on the final day of deliberations in this historic trial of U.S. v. AmEx.


Maybe, just maybe, the publicity will strike a chord and create a groundswell of anger by others who have been similarly mistreated by bureaucratic, insensitive organizations.


Maybe, just maybe, it will cause a sea change in the way corporations treat their customers.

And maybe, just maybe, it will cause AmEx cardholders to rethink the bogus guarantee of their loyalty program, and actually cut their cards and send them to your New York office.


If this matter is not resolved by the close of business on Monday, August 11th, then the news media will be notified later that evening of the beginning of our campaign on Tuesday, August 12th in Las Vegas.




Paul Walton


P.S. I am appealing to you, Mr. Chenault, to do the right thing.  If not for me, at least as a humanitarian gesture to a 95-year-old man who served his country well, and now just wants to enjoy his remaining time on this Earth traveling with his only son.  (See